**Items purchased at Clearance prices will be non-returnable***
For returns that will not be an exchange, please fill out the return form and click the submit button. Once we receive the form, we will email you a RMA number to put on the outside of the box, then you ship it back to our office. Once we receive your return item(s), we will refund the original purchase price of the item(s), minus freight and minus restocking fees.   In the event that a mistake occurred on our end, we will refund and pay all freight charges to and from your location, at our manager’s discretion. All returns must be accompanied by a valid RMA number. Once we receive your items we normally have them processed and a credit issued within 48  hours. However it can take up to 30 days for credit card companies to post the money back to your account.  

Defective or Damaged Merchandise
American Firehouse has always had the goal of providing first responders with the safest, highest quality products. In the event you receive defective or damaged merchandise, please fill out the return form and click the submit button. Once we receive the form we will email you a UPS label to attach to the box and then simply drop off the package at any UPS drop off location. Once we receive your return item(s) and can verify that they shipped defective or were damaged during shipping, we will refund the original purchase price of the items, including freight charges, and then ship out a replacement item as quickly as possible.

Restock Fees
American Firehouse charges a 15% restock fee; however, in some situations the manufacturer may also charge a restock fee. If the manufacturer does charge a restock fee, that fee will not be credited back to you. In the event that a mistake occurred on our end, we will refund the restock fee, at a management’s discretion after reviewing the situation. American Firehouse will work with vendors to try and avoid any restock fee whenever possible.

All returns must have a RMA number. Packages without a RMA number will not be accepted and will be returned to the sender.

Custom manufactured products including badges, helmet fronts, custom bunker gear, and like items are not returnable.  Some manufacturers do not accept returns. And due to the cost and unique features of these items, they cannot be returned. Please make sure you are ordering the correct item. If you are unsure, please call.

Item(s) that are put into service or handled in any manner that creates a situation where the item is no longer like new and cannot be resold, that item becomes non-returnable. Please make sure the item(s) are what you need before putting them into service.
All returns are subject to the approval of American-FireHouse’s management, and are accepted at our discretion. 

**Items purchased at clearance prices will be non-returnable**

Click here for the RMA return form

About Us
American-FireHouse offers a large selection of the highest quality fire service products at guaranteed low prices. We have over 60 years of combined fire fighting and fire service related experience and represent some of the most distinguished names in the fire service industry. We are committed to having the items to help you get the job done safely.
We are constantly striving to improve our business at every level. We are adding more items to stock every day and finding new ways to better serve our customers. As we keep on growing, we look forward to continuing to meet your fire equipment needs.

Shipping
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